Shipping & Delivery

These times are indicative, in working days (excluding weekends and public holidays), from the moment payment is confirmed. They may vary depending on your region and stock availability.

During periods of high demand (autumn/winter), times may be slightly longer. We always inform you by email in the event of an exceptional delay.

• Belgium and the Netherlands: standard delivery included within our usual time frames
• Corsica & coastal islands: extra time, charges on quotation — contact us
• Zones éloignées / îles : not served as standard — contact us to look into your request
• Europe: delivery available on quotation for large orders

We deliver from our warehouse in Ravels throughout Belgium and the Netherlands.

Delivery is entirely free for all your orders in Belgium and the Netherlands, whatever the method chosen.

• Click & Collect — Free: collect your order directly at the sawmill, Koekoeklaan 6, 2382 Ravels
• Standard delivery (light van) — Free: by light utility vehicle, ideal for bagged pellets and small quantities of firewood
• Delivery by 3.5 T truck — Free: for larger volumes, manual unloading (5 m max)

Our orders are prepared Monday to Friday, from 8am to 5pm. Orders confirmed and paid before 12pm are processed the same day; after 12pm, the next working day.

• Inspection and quality control of every product
• Suitable packaging to protect the goods during transport
• Sending a dispatch confirmation email with a tracking number

As soon as your order is dispatched, you receive an email containing:

• Your parcel's tracking number
• The direct link to the carrier's tracking page
• The estimated delivery date

In the event of a delay or delivery problem, contact us at info@boisdhermalle.com quoting your order number.

Deliveries of logs, stacked timber and bulk pellets (by truck) are also free and require special handling:

• Delivery scheduled by appointment with our carrier
• Road access required for large vehicles
• Unloading included depending on access conditions

For any specific need, contact us via the contact form.

Damaged parcel: note any visible damage on the delivery note and contact us within 48 hours with photos at info@boisdhermalle.com.

Lost parcel: if your parcel is not delivered within the expected time, contact us. We open an enquiry with the carrier within 24 hours.

Missing or incorrect product: report any discrepancy within 7 days of receipt. We will ship the correct product or refund you without delay.